BUGGER! BUGGER!! BUUUUUGGGER!!!!!!!!!!
current mood: angry
I'm so frustrated right now, rawr!
I've been selling off my American Girls' collection which mainly consisted of accessories from the Felicity doll. One of my prized possessions (and the most valuable piece) was her clothes press from before Mattel took over the company. Considering its age (at least 16 years old, maybe more) it was in amazingly good shape and looked practically brand new. Just a few nicks from being moved around and played with, but I was never hard on my collector's items and you could barely tell that it had been previously owned.
Very nice lady bought it, and me, being insanely paranoid, packed the ever loving SHIT out of the box. We're talking enough bubble wrap, packing peanuts, and inflatable bags to float a battle ship. Hell, part way through I ran out of peanuts because the box was so large and had to buy more. I still DREAM about packing peanuts, but anyway.
I ship it UPS and figure that's that. Oh no, I get a note from the lady that she had gotten the clothes press . . . IN PIECES! It had busted apart completely on the way there, and she sent me pictures and it's horrible. Thankfully it broke apart along the seams, but still, that wasn't the item she bought and that wasn't the item I oh so carefully packed. So now it's off to the UPS customer care center armed with a TON of pictures of the item I packed, the box, the packing materials, the pieces of the dresser, etc and raise holy hell (if it comes to that) about them paying the insurance claim. She sent me pictures of the box, too, and it's obvious from what the box looks like that it was very roughly handled. There's an area where the box looks like it was torn and that something was either shoved into it, or that it run into with something. Our guess (the nice lady and myself) is that they dropped it, then shoved it onto the truck and dropped MORE stuff on it.
All I can say is that UPS had better honor the insurance claim AND pay back the shipping price. I'm highly upset, and so is my buyer, though thankfully she got in touch with me directly instead of just instantly leaving negative feedback and having us get into a war on the feedback forum. She's going to see if a friend of hers who works with cabinets professionally can repair it, but that's still not the item she bought in its original state.
Sooo, it's off to battle!






